Effective Date: November 4, 2026
Complete Counseling Services (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website, contact our practice, or request information about our counseling services.
We may collect the following types of information:
Information you provide
When you complete a contact form or communicate with our practice, you may provide information such as:
We encourage you not to submit sensitive medical information, detailed mental health histories, or other confidential health information through general website forms or standard email.
Information collected automatically
When you visit our website, certain technical information may be collected automatically, including:
This information helps us maintain website functionality, understand website traffic, and improve the visitor experience.
We may use information collected through our website to:
We do not sell personal information or use contact form submissions to build marketing mailing lists.
Our website includes contact forms that allow visitors to communicate with Complete Counseling Services.
Information submitted through these forms is used to respond to inquiries and provide information about our services.
Although we take reasonable precautions to protect information transmitted through our website, no electronic communication system can be guaranteed to be completely secure.
Please avoid including detailed medical or mental health information in general website inquiries or standard email communications.
Submitting a contact form or sending an email does not establish a therapist-client relationship.
Our website may direct visitors to an external scheduling service to book introductory calls.
When you use this service, information you provide may be collected and processed by the scheduling provider according to its applicable privacy and security practices.
We encourage you to review the scheduling provider’s privacy policy before submitting information.
Our website uses Google Analytics 4 (GA4), a web analytics service provided by Google, to understand how visitors interact with our website and improve its content and functionality.
Google Analytics may collect information such as pages visited, time spent on the website, browser and device information, general geographic location, and website interactions. It uses cookies and similar technologies to collect information.
Google Analytics processes IP addresses to derive location information but does not log or store those IP addresses in GA4.
We do not intentionally send names, contact form contents, or sensitive health information to Google Analytics.
You can manage or disable cookies through your browser settings. You can also learn more about Google’s privacy practices at policies.google.com/privacy or use the Google Analytics Opt-out Browser Add-on.
Our website is hosted by Kinsta, a third-party website hosting provider.
We may also use third-party services to support website functionality, scheduling, analytics, and embedded content such as maps.
These service providers may process certain information as necessary to deliver their services. Their handling of information is subject to applicable contractual obligations, privacy practices, and legal requirements.
Our website may contain links to external websites. We are not responsible for the privacy policies or practices of websites operated by third parties.
Complete Counseling Services recognizes the importance of protecting sensitive information related to counseling and mental health services.
Personal information collected through general website interactions is not necessarily handled in the same way as protected health information maintained in connection with counseling services.
When applicable, protected health information is governed by the Health Insurance Portability and Accountability Act (HIPAA), applicable state laws, and our separate Notice of Privacy Practices.
Our Notice of Privacy Practices explains how protected health information may be used and disclosed, as well as the rights available to patients regarding their health information.
For questions about patient confidentiality or access to health records, please contact our practice directly.
We use reasonable technical, administrative, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or loss.
However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure.
We retain information collected through our website for as long as reasonably necessary to respond to inquiries, maintain business records, comply with applicable laws, or fulfill other legitimate operational purposes.
Patient health records are maintained separately in accordance with applicable professional, legal, and regulatory requirements.
Depending on applicable law and the type of information involved, you may have rights to request access to or correction of certain personal information.
Patients may have additional rights under HIPAA and applicable state laws regarding access to medical records, confidential communications, and the use or disclosure of protected health information.
To submit a privacy-related inquiry or request, please contact us using the information below.
Our website is intended for a general adult audience, and our practice does not provide counseling services to minors.
We do not knowingly collect personal information directly from children under the age of 13 through our website. If you believe a child has submitted personal information, please contact us so we can address the situation appropriately.
We may update this Privacy Policy periodically to reflect changes in our website, services, privacy practices, or applicable legal requirements.
Any updates will be posted on this page with a revised effective date.
If you have questions about this Privacy Policy or how your personal information is handled, please contact:
Complete Counseling Services
Jason Heymer, MA, LMHC, LPC, PC
7 West Street, Rear 1
Warwick, NY 10990
Email: jason@completecounseling.net
Phone: 908-285-5968